Terms & Conditions

These Terms and Conditions ("Terms") govern your access to and use of the melloculab website and online store located at melloculab.online, together with any related services, communications, and transactions (collectively, the "Service"). The Service is operated and provided by PT Peduli Alam dan Manusia, trading as melloculab ("melloculab", "we", "us", or "our").

Where you place an order for any product ("Product") through the Service, that order ("Order") constitutes a binding agreement between you ("you", "Customer", or "Buyer") and PT Peduli Alam dan Manusia on the terms set out below.

By browsing the Service, creating an account, placing an Order, or otherwise using the Service, you unconditionally agree to be bound by these Terms in full. If you disagree with any part of these Terms, please do not complete your Order and discontinue use of the Service immediately.

These Terms are written in English. Any Indonesian translation is provided for convenience only; the English version prevails in the event of any inconsistency, except where otherwise required by applicable Indonesian law.

Melloculab is a trading name of PT Peduli Alam dan Manusia, a company registered in the Republic of Indonesia.

Registered address: Jl. Bangka Raya No.42A, Pela Mampang, Jakarta Selatan, Indonesia.

Email: info@melloculab.com.

WhatsApp: +62 822-6070-8843.

All correspondence regarding these Terms or any Order should be directed to the contact details above. We will make every reasonable effort to respond within 2 business days.

These Terms govern all purchases made through melloculab.online. Orders placed through third-party marketplaces (such as Shopee), at physical events, pop-ups, or through offline point-of-sale channels are governed by the terms, conditions, and policies of those platforms or venues, which may differ from these Terms.

Where a Product is offered through multiple channels, the terms applicable to your purchase are determined by the channel through which you complete the transaction.

You must be at least 18 years old to place an Order. Buyers under 18 require the consent of a parent or legal guardian, who thereby accepts responsibility for the Order and these Terms.

By placing an Order, you represent and warrant that the information you provide is accurate, current, and complete, and that you have the legal capacity to enter into a binding agreement under Indonesian law.

Where you create or use an account on the Service, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorised use of your account.

We reserve the right to refuse or restrict access to the Service at our discretion, including where we have reason to believe that these Terms have been breached.

Our fragrances are produced in small batches by hand using artisanal methods. Minor variation in colour, projection, longevity, and packaging between batches is a characteristic of this process and is not considered a defect.

Product photographs, descriptions, and scent profiles displayed on the Service are illustrative and intended as a guide only. Actual packaging, presentation, and olfactory perception may differ slightly from what is displayed, due in part to the artisanal nature of production and to display or device settings.

Scent perception is subjective and may vary depending on individual skin chemistry, environment, and application. We do not guarantee that a fragrance will perform identically on every individual.

Due to the limited and small-batch nature of our Products, availability is restricted. Certain Products may be marked as sold out, pre-order, or coming soon, and may not be restocked.

We reserve the right to correct errors in product descriptions, pricing, or availability at any time, including after an Order has been submitted. Where an error has occurred, we will contact you before proceeding, and you may choose to proceed at the corrected terms or cancel the Order for a full refund.

All prices are displayed in Indonesian Rupiah (IDR) and are inclusive of applicable PPN (Pajak Pertambahan Nilai / Value Added Tax) in accordance with Indonesian tax law. Where any other tax, levy, or charge is applicable to your Order, it will be indicated at checkout.

Shipping costs are calculated and displayed separately at checkout and may vary depending on the delivery destination, courier, and weight or volume of the Order.

Prices may change at any time without prior notice. The price displayed at the time your Order is placed is the price that applies to that Order, except where a pricing error has occurred, in which case the provisions of Section 5 apply.

Promotional discounts, coupon codes, or special offers apply only to the Orders and conditions specified at the time of the promotion and may be withdrawn or modified at our discretion.

Products in our Global Collection are displayed in United States Dollars. All transactions are processed and settled in Indonesian Rupiah in accordance with Bank Indonesia regulations. The USD price shown is converted to Indonesian Rupiah at a rate set by melloculab and reviewed regularly. Your card issuer then converts the Indonesian Rupiah amount to your local currency at its own rate, which may include a foreign transaction fee. The final amount appearing on your card statement may therefore differ from the USD price displayed at the time of purchase. Refunds for international orders are issued in Indonesian Rupiah to the original payment method, and the amount you receive in your local currency may differ from the amount originally charged due to exchange rate movement between the purchase and refund dates.

To place an Order, you must select the desired Product(s), add them to your cart, proceed to checkout, provide all required information (including shipping address and contact details), select a payment method, and confirm the Order.

Our checkout process allows you to review and correct any input errors before submitting your Order. Please review your details carefully, as incorrect or incomplete information may result in delays or failed delivery.

Orders follow this sequence: add to cart, checkout, payment, order confirmation email, dispatch, and tracking.

The information displayed on the Service, including product listings and checkout details, serves as an invitation to offer and does not constitute a binding commitment to sell. A binding contract of sale is formed only when we send you a dispatch confirmation email, not at the point of payment or order submission.

Where shipping, delivery, or other fulfilment obligations cannot be completed, you will be notified by email, and any amount already paid will be refunded promptly using the original payment method.

Orders may be subject to fraud checks and verification. We reserve the right to decline or cancel any Order, in whole or in part, where: (a) the item is out of stock; (b) a pricing or description error has occurred; (c) payment is not successfully authorised; (d) we suspect fraudulent or unauthorised activity; or (e) we are otherwise unable to fulfil the Order. In such cases, any amount paid will be refunded in full.

Payment must be made in full at the time of placing an Order, unless an alternative arrangement has been expressly agreed in writing by melloculab.

For domestic Indonesian orders, we accept payment via Xendit (instant payment channels including virtual accounts, e-wallets, and retail outlets) and bank transfer to our designated BCA account. For international orders, the accepted payment methods are displayed at checkout.

You authorise us to charge your selected payment method for the total amount of your Order, including any applicable shipping fees and taxes.

All payment information is processed through secure third-party payment providers. Melloculab does not collect, store, or process your full card or banking credentials on its servers. Payment data is handled in accordance with the relevant provider’s terms and applicable data protection law.

Where a payment fails, is declined, or is reversed, we may suspend or cancel your Order until the issue is resolved. Products will not be dispatched until payment has been received and confirmed in full.

Unless otherwise stated, Orders are dispatched from Jakarta, Indonesia.

Delivery estimates, courier options, and shipping costs are set out on our Shipping page and at checkout. Estimated delivery times are provided as guidance only and are not guaranteed.

Melloculab is not liable for delays caused by the courier, customs, weather, public holidays, force majeure events, or any other circumstance beyond our reasonable control.

Risk of loss and title in the Products pass to you upon delivery to the designated shipping address. Please inspect your Order upon receipt and contact us within 48 hours of delivery if any Product is damaged, defective, or incorrect.

A tracking number (resi) will be provided once your Order has been dispatched, and may also be viewed through the order tracking page on our website.

If you are unavailable to receive a delivery, the courier may leave a notification or attempt redelivery in accordance with their standard procedures. Additional charges may apply for repeated failed delivery attempts.

Melloculab ships to the destinations indicated at checkout. We do not ship to destinations not listed. If you require delivery to a location not supported, please contact us before placing an Order.

Certain items are offered on a pre-order basis and are produced after the Order is placed. Pre-order status will be clearly indicated on the relevant product page.

Estimated production and dispatch windows are shown on the product page. These estimates are made in good faith but may shift due to the artisanal nature of production and factors beyond our control.

Where a pre-order dispatch is delayed beyond the stated estimate, you may cancel the Order for a full refund at any time before it ships.

Payment for pre-order items is collected at the time of Order, unless otherwise stated. By placing a pre-order, you acknowledge and accept the production timeline indicated.

Orders may be cancelled for a full refund at any time before dispatch. To cancel an Order, please contact us at the details in Section 2, quoting your order number.

Once an Order has been dispatched, it can no longer be cancelled and the return and refund provisions in Section 12 will apply instead.

Melloculab reserves the right to cancel an Order at any time, including in the circumstances set out in Section 7. Where we cancel an Order, any amount paid will be refunded in full.

Returns after delivery are limited by the hygiene requirements applicable to fragrance and personal care products. Full conditions, timeframes, and procedures are set out in our Return and Refund Policy, which forms part of these Terms.

In summary: unopened and sealed Products in their original condition and packaging may be eligible for return within 7 days of delivery. Opened, used, or unsealed Products cannot be returned, except where the Product is faulty, damaged, or does not match your Order.

If you receive a damaged, defective, or incorrect Product, please contact us within 48 hours of delivery, including your order number and photographic evidence. We will arrange for a replacement or refund at our discretion.

Approved refunds will be issued to the original payment method within a reasonable period, typically 7–14 business days, depending on your payment provider.

Return shipping costs are the responsibility of the Customer, except where the return is due to an error on our part (for example, a damaged, defective, or incorrect Product), in which case melloculab will cover reasonable return shipping costs.

We warrant that Products will conform to their description on the Service at the time of sale and will be of acceptable quality in accordance with Indonesian consumer protection law.

To maintain Product integrity, please store fragrances in a cool, dry place, away from direct sunlight and extreme temperatures. Melloculab is not liable for deterioration in Product quality caused by improper storage after delivery.

Nothing in these Terms excludes, limits, or modifies any non-excludable statutory right or remedy you may have under Law No. 8 of 1999 on Consumer Protection or other applicable Indonesian law.

All brand names, product names, formulations, scent compositions, written content, imagery, photography, logos, design elements, and software on the Service are the property of PT Peduli Alam dan Manusia or its licensors and are protected by Indonesian and international intellectual property laws.

You may not reproduce, copy, distribute, modify, transmit, republish, display, or commercially exploit any content from the Service without our prior written consent.

The names "melloculab", "PT Peduli Alam dan Manusia", collection names, and all related marks are trademarks of melloculab. Unauthorised use is strictly prohibited.

You retain ownership of any content you submit to us (for example, reviews or inquiries), but by submitting it you grant us a non-exclusive, royalty-free licence to use, reproduce, and display that content for the purpose of operating and improving the Service.

You agree to use the Service only for lawful purposes and in a manner that does not infringe the rights of, or restrict the use and enjoyment of, the Service by any third party.

You agree not to: (a) use the Service to transmit any unlawful, harassing, defamatory, obscene, or otherwise objectionable material; (b) attempt to gain unauthorised access to any part of the Service, its systems, or networks; (c) use automated means, bots, or scrapers to extract data from the Service; (d) introduce viruses, malware, or any other malicious code; or (e) use the Service in any way that could damage, disable, or impair it.

Melloculab reserves the right to suspend or terminate access to the Service for any breach of these Terms, and to take any action we consider appropriate to protect the Service and our customers.

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, store, and protect your personal information in accordance with applicable Indonesian data protection law.

By submitting your personal data through the Service, including during checkout and account creation, you consent to the practices described in our Privacy Policy.

We will not share your personal data with third parties except as described in the Privacy Policy or as required by law.

To the fullest extent permitted by law, melloculab, its directors, employees, affiliates, and partners shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of the Service or any Product purchased through it.

We are liable for foreseeable loss or damage resulting from our failure to meet these Terms. Our total liability for any claim arising from or relating to a Product or the Service shall not exceed the amount you paid for the relevant Product.

We do not exclude or limit liability where it would be unlawful to do so under Law No. 8 of 1999 on Consumer Protection or other applicable Indonesian law, including liability for fraud, wilful misconduct, or personal injury caused by our negligence.

Melloculab shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, war, civil unrest, government action, labour disputes, courier failures, or failures of utilities or telecommunications networks.

Where a force majeure event occurs, we will notify you as soon as reasonably practicable and take reasonable steps to resume performance once the event has ended.

If you have a complaint, please contact us first at info@melloculab.com or via WhatsApp at +62 822-6070-8843 so we can attempt to resolve it directly. We are committed to handling all complaints in good faith and in accordance with applicable Indonesian consumer protection regulations.

These Terms are governed by and construed in accordance with the laws of the Republic of Indonesia, without regard to conflict of law principles.

Any dispute that cannot be resolved directly between the parties through good-faith negotiation for a period of 30 days falls under the jurisdiction of Pengadilan Negeri Jakarta Selatan.

You retain the right to file a consumer complaint with the Directorate General of Consumer Protection and Orderly Commerce, Ministry of Trade of the Republic of Indonesia, or with the relevant Indonesian consumer protection agency, without prejudice to any other remedy available to you under Indonesian law.

We may revise these Terms from time to time. The version in force at the time your Order is placed governs that Order.

Any changes will be posted on this page with a revised "Last updated" date. Your continued use of the Service following the posting of updated Terms constitutes your acceptance of the changes.

We encourage you to review these Terms periodically to stay informed of any updates.

These Terms, together with any policies or documents referenced herein (including the Privacy Policy, Return and Refund Policy, and Shipping page), constitute the entire agreement between you and melloculab relating to your use of the Service and any Orders placed through it.

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court or competent authority, the remaining provisions shall remain in full force and effect.

No waiver by melloculab of any breach of these Terms shall be considered a waiver of any subsequent breach.

For any questions regarding these Terms, please contact us:

PT Peduli Alam dan Manusia (melloculab)

Jl. Bangka Raya No.42A, Pela Mampang, Jakarta Selatan, Indonesia

Email: info@melloculab.com

WhatsApp: +62 822-6070-8843